> Enrich.chat gives AI agents verified work emails and mobiles. To use it from an agent, read https://enrich.chat/agents.md . This is the Markdown version of https://enrich.chat/companies-using/freshdesk/ # Companies using Freshdesk Freshdesk is a customer support software platform with ticketing, a help desk portal and automation. Here are the organizations where it was detected, where it is most common and how to reach the people who run it. By Enrich.chat Editorial. Updated October 21, 2026. **Short answer:** Organizations that use Freshdesk include McDonald's, Aramark Uniform Services, University of California, The Walt Disney and Kotak Securities. Freshdesk is in the customer support and chat category; below are the industries where it is most common, how adoption changes with size and the tools found alongside it. ## What is Freshdesk? Freshdesk is a customer support software platform with ticketing, a help desk portal and automation. It sits in the customer support and chat category and is usually owned by customer support and customer experience leaders. ## Which companies use Freshdesk? Organizations where Freshdesk was detected include McDonald's, Aramark Uniform Services, University of California, The Walt Disney and Kotak Securities. The table lists a selection of larger ones in alphabetical order; names link to company profiles. | Company | Industry | Size | | --- | --- | --- | | [Almarai - المراعي](https://enrich.chat/company/almarai/) | Food and beverages | 25,000 to 50,000 | | [AmRest](https://enrich.chat/company/amrest/) | Restaurants | 25,000 to 50,000 | | [Aon](https://enrich.chat/company/aon/) | Insurance | 50,000 to 100,000 | | [Aramark Uniform Services](https://enrich.chat/company/aramark-uniform-services/) | Facilities services | 100,000+ | | [Arcadis](https://enrich.chat/company/arcadis/) | Professional training and coaching | 25,000 to 50,000 | | [Atlas Copco](https://enrich.chat/company/atlas-copco/) | Machinery | 25,000 to 50,000 | | [BBVA](https://enrich.chat/company/bbva/) | Banking | 100,000+ | | [BBVA en México](https://enrich.chat/company/bbva-en-m-xico/) | Financial services | 25,000 to 50,000 | | [Flipkart](https://enrich.chat/company/flipkart/) | Information technology and services | 50,000 to 100,000 | | [GardaWorld](https://enrich.chat/company/gardaworld/) | Security and investigations | 100,000+ | | [GE Aerospace](https://enrich.chat/company/ge-aerospace/) | Aviation and aerospace | 100,000+ | | [GE Healthcare](https://enrich.chat/company/ge-healthcare/) | Hospitals and health care | 50,000 to 100,000 | | [H&M](https://enrich.chat/company/handm/) | Retail | 100,000+ | | [Hikvision](https://enrich.chat/company/hikvision/) | Information technology and services | 50,000 to 100,000 | | [Hitachi Astemo](https://enrich.chat/company/hitachi-astemo/) | Automotive | 50,000 to 100,000 | | [Honeywell International](https://enrich.chat/company/honeywell-international/) | Electrical and electronic manufacturing | 100,000+ | | [Intel](https://enrich.chat/company/intel/) | Semiconductors | 100,000+ | | [JAPFA](https://enrich.chat/company/japfa/) | Food production | 25,000 to 50,000 | | [Kotak Securities](https://enrich.chat/company/kotak-securities/) | Capital markets | 100,000+ | | [Magazine Luiza](https://enrich.chat/company/magazine-luiza/) | Retail | 25,000 to 50,000 | | [McDonald's](https://enrich.chat/company/mcdonalds/) | Restaurants | 100,000+ | | [Noon](https://enrich.chat/company/noon/) | Retail | 25,000 to 50,000 | | [Qualcomm](https://enrich.chat/company/qualcomm/) | Telecommunications | 50,000 to 100,000 | | [S&P Global](https://enrich.chat/company/sandp-global/) | Financial services | 25,000 to 50,000 | | [Standard Bank South Africa](https://enrich.chat/company/standard-bank-south-africa/) | Financial services | 50,000 to 100,000 | | [Stryker](https://enrich.chat/company/stryker/) | Medical devices | 50,000 to 100,000 | | [The Walt Disney](https://enrich.chat/company/the-walt-disney/) | Entertainment | 100,000+ | | [Thermo Fisher Scientific](https://enrich.chat/company/thermo-fisher-scientific/) | Research | 100,000+ | | [Thyssenkrupp](https://enrich.chat/company/thyssenkrupp/) | Machinery | 100,000+ | | [University of California](https://enrich.chat/company/university-of-california/) | Higher education | 100,000+ | ## Which industries use Freshdesk most? The bars show, for each industry, the share of listed organizations where Freshdesk was detected. **Figure: Where Freshdesk shows up most often.** Bars for the share of organizations in each of 6 industries where Freshdesk was detected, from Information technology and services at 4% down to Hospitals and health care at 1%. *Share of listed organizations in each industry where Freshdesk was detected.* ## Do larger companies use Freshdesk more? For each size range, the column shows the share of listed organizations where Freshdesk was detected. **Figure: Freshdesk by company size.** Six columns, one per size range from 2,000 to over 100,000 employees, showing the share of organizations where Freshdesk was detected: 2-5K 2%, 5-10K 2%, 10-25K 2%, 25-50K 3%, 50-100K 2%, 100K+ 4%. *Share of listed organizations in each size range where Freshdesk was detected.* ## What tools go with Freshdesk? Among the organizations that use Freshdesk, these tools stand out: each is detected more often alongside Freshdesk than across all the organizations listed. The tick on each bar marks that wider average. **Figure: Tools that stand out among Freshdesk users.** Bars for the share of Freshdesk users that also use each tool, with a tick for the share across all listed organizations: Atlassian Cloud 37% against 18%, SendGrid 18% against 9%, WP Engine 15% against 7%, Microsoft Application Insights 12% against 6%, Segment 12% against 4%, Mixpanel 11% against 3%, LiveRamp 10% against 5%, Visual Website Optimizer (VWO) 10% against 5%. *Share of organizations using Freshdesk where each tool was also detected. The tick marks the share across all listed organizations.* [Atlassian Cloud](https://enrich.chat/companies-using/atlassian/)[SendGrid](https://enrich.chat/companies-using/sendgrid/)[WP Engine](https://enrich.chat/companies-using/wp-engine/)[Microsoft Application Insights](https://enrich.chat/companies-using/microsoft-application-insights/)[Segment](https://enrich.chat/companies-using/segment/)[Mixpanel](https://enrich.chat/companies-using/mixpanel/)[LiveRamp](https://enrich.chat/companies-using/liveramp/)[Visual Website Optimizer (VWO)](https://enrich.chat/companies-using/visual-website-optimizer/) ## Freshdesk by industry Open an industry to see the organizations in it that use Freshdesk. [Information technology and services](https://enrich.chat/companies-using/freshdesk/information-technology-and-services/) ## How do you reach the people who run Freshdesk? The tool tells you what a company already runs; the people to talk to are usually customer support and customer experience leaders. Pick an account from the table, then ask your AI agent for them. ```text Use www.enrich.chat to find the customer support and customer experience leaders at [company], with titles and verified work emails ``` Check any other company with the free [tech stack lookup](https://enrich.chat/tools/tech-stack-lookup/), or find a company's [email format](https://enrich.chat/tools/email-format-finder/). ## Frequently asked questions ### What companies use Freshdesk? Organizations where Freshdesk was detected include McDonald's, Aramark Uniform Services, University of California, The Walt Disney and Kotak Securities. The page lists a selection of larger ones with links to their profiles. ### Which industries use Freshdesk most? Freshdesk shows up most often in information technology and services, retail and financial services. ### How is Freshdesk usage detected? From public signals: code and tags on a company's website, the HTTP headers its servers send, and DNS records. A detected tool shows it was seen, not what the company pays for it. ### Who should I contact at a company that uses Freshdesk? Usually customer support and customer experience leaders. Ask your AI agent to use www.enrich.chat to find people in those roles at the account, with verified work emails. ## Try this prompt Find the people who run Freshdesk ```text Use www.enrich.chat to find the customer support and customer experience leaders at [company], with titles and verified work emails ``` ## Related - [Companies using a technology](https://enrich.chat/companies-using/) - [Companies using Zendesk](https://enrich.chat/companies-using/zendesk/) - [Companies using Salesforce Live Agent](https://enrich.chat/companies-using/salesforce-live-agent/) - [Companies using Qualtrics](https://enrich.chat/companies-using/qualtrics/) - [Companies using Intercom](https://enrich.chat/companies-using/intercom/) - [Companies using Salesforce Service Cloud](https://enrich.chat/companies-using/salesforce-service-cloud/) - [Companies using LiveChat](https://enrich.chat/companies-using/livechat/) - [Companies using LivePerson Monitor](https://enrich.chat/companies-using/liveperson-monitor/) - [Companies using Drift](https://enrich.chat/companies-using/drift/) - [Tech stack lookup](https://enrich.chat/tools/tech-stack-lookup/)