> Enrich.chat gives AI agents verified work emails and mobiles. To use it from an agent, read https://enrich.chat/agents.md . This is the Markdown version of https://enrich.chat/companies-using/genesys-cloud-cx-platform/ # Companies using Genesys Cloud CX Genesys Cloud CX is a cloud contact center and customer experience platform for voice, chat and messaging. Here are the organizations where it was detected, where it is most common and how to reach the people who run it. By Enrich.chat Editorial. Updated October 21, 2026. **Short answer:** Organizations that use Genesys Cloud CX include BMW Group, Advocate Health Care, Coles Group, TE Connectivity and AVON. Genesys Cloud CX is in the customer support and chat category; below are the industries where it is most common, how adoption changes with size and the tools found alongside it. ## What is Genesys Cloud CX? Genesys Cloud CX is a cloud contact center and customer experience platform for voice, chat and messaging. It sits in the customer support and chat category and is usually owned by customer support and customer experience leaders. ## Which companies use Genesys Cloud CX? Organizations where Genesys Cloud CX was detected include BMW Group, Advocate Health Care, Coles Group, TE Connectivity and AVON. The table lists a selection of larger ones in alphabetical order; names link to company profiles. | Company | Industry | Size | | --- | --- | --- | | [Advocate Aurora Health](https://enrich.chat/company/advocate-aurora-health/) | Hospitals and health care | 10,000 to 25,000 | | [Advocate Health Care](https://enrich.chat/company/advocate-health-care/) | Hospitals and health care | 100,000+ | | [AIG](https://enrich.chat/company/aig/) | Insurance | 25,000 to 50,000 | | [Airgas](https://enrich.chat/company/airgas/) | Chemicals | 10,000 to 25,000 | | [ASML](https://enrich.chat/company/asml/) | Semiconductors | 25,000 to 50,000 | | [AVON](https://enrich.chat/company/avon/) | Health, wellness and fitness | 50,000 to 100,000 | | [Banco Davivienda](https://enrich.chat/company/banco-davivienda/) | Financial services | 10,000 to 25,000 | | [BMW Group](https://enrich.chat/company/bmw-group/) | Automotive | 100,000+ | | [BNP Paribas Personal Finance](https://enrich.chat/company/bnp-paribas-personal-finance/) | Banking | 10,000 to 25,000 | | [Bright Horizons](https://enrich.chat/company/bright-horizons/) | Government administration | 10,000 to 25,000 | | [CBS](https://enrich.chat/company/cbs/) | Entertainment | 10,000 to 25,000 | | [Chubb](https://enrich.chat/company/chubb/) | Insurance | 25,000 to 50,000 | | [Coles Group](https://enrich.chat/company/coles-group/) | Retail | 100,000+ | | [Equifax](https://enrich.chat/company/equifax/) | Financial services | 10,000 to 25,000 | | [Ethiopian Airlines](https://enrich.chat/company/ethiopian-airlines/) | Airlines and aviation | 10,000 to 25,000 | | [Fiserv](https://enrich.chat/company/fiserv/) | Information technology and services | 25,000 to 50,000 | | [Hilti](https://enrich.chat/company/hilti/) | Construction | 25,000 to 50,000 | | [IDFC FIRST Bank](https://enrich.chat/company/idfc-first-bank/) | Banking | 25,000 to 50,000 | | [Owens Corning](https://enrich.chat/company/owens-corning/) | Building materials | 25,000 to 50,000 | | [PiSA Farmacéutica](https://enrich.chat/company/pisa-farmac-utica/) | Pharmaceuticals | 10,000 to 25,000 | | [Principal Financial Group](https://enrich.chat/company/principal-financial-group/) | Financial services | 10,000 to 25,000 | | [Qantas Airways](https://enrich.chat/company/qantas-airways/) | Airlines and aviation | 10,000 to 25,000 | | [R1 Rcm](https://enrich.chat/company/r1-rcm/) | Hospitals and health care | 25,000 to 50,000 | | [RMIT University](https://enrich.chat/company/rmit-university/) | Higher education | 10,000 to 25,000 | | [Sage](https://enrich.chat/company/sage/) | Information technology and services | 10,000 to 25,000 | | [Saudi Airlines](https://enrich.chat/company/saudi-airlines/) | Airlines and aviation | 10,000 to 25,000 | | [Swisscom](https://enrich.chat/company/swisscom/) | Information technology and services | 10,000 to 25,000 | | [TE Connectivity](https://enrich.chat/company/te-connectivity/) | Electrical and electronic manufacturing | 50,000 to 100,000 | | [The Vanguard Group](https://enrich.chat/company/the-vanguard-group/) | Financial services | 25,000 to 50,000 | | [Woolworths](https://enrich.chat/company/woolworths/) | Retail | 25,000 to 50,000 | ## Which industries use Genesys Cloud CX most? The bars show, for each industry, the share of listed organizations where Genesys Cloud CX was detected. **Figure: Where Genesys Cloud CX shows up most often.** Bars for the share of organizations in each of 4 industries where Genesys Cloud CX was detected, from Insurance at 2% down to Information technology and services at 1%. *Share of listed organizations in each industry where Genesys Cloud CX was detected.* ## Do larger companies use Genesys Cloud CX more? For each size range, the column shows the share of listed organizations where Genesys Cloud CX was detected. **Figure: Genesys Cloud CX by company size.** Six columns, one per size range from 2,000 to over 100,000 employees, showing the share of organizations where Genesys Cloud CX was detected: 2-5K 1%, 5-10K 1%, 10-25K 1%, 25-50K 1%, 50-100K 0%, 100K+ 1%. *Share of listed organizations in each size range where Genesys Cloud CX was detected.* ## What tools go with Genesys Cloud CX? Among the organizations that use Genesys Cloud CX, these tools stand out: each is detected more often alongside Genesys Cloud CX than across all the organizations listed. The tick on each bar marks that wider average. **Figure: Tools that stand out among Genesys Cloud CX users.** Bars for the share of Genesys Cloud CX users that also use each tool, with a tick for the share across all listed organizations: Genesys 43% against 1%, Adobe Marketing Cloud 36% against 10%, Adobe Analytics (Omniture) 24% against 6%, Ruxit (Dynatrace) 23% against 6%, Oracle Eloqua 15% against 5%, Yahoo Ad Manager Plus 15% against 5%, Adobe Experience Manager (CQ) 13% against 4%, Statuspage 12% against 3%. *Share of organizations using Genesys Cloud CX where each tool was also detected. The tick marks the share across all listed organizations.* [Genesys](https://enrich.chat/companies-using/genesys/)[Adobe Marketing Cloud](https://enrich.chat/companies-using/adobe-marketing-cloud/)[Adobe Analytics (Omniture)](https://enrich.chat/companies-using/omniture/)[Ruxit (Dynatrace)](https://enrich.chat/companies-using/ruxit/)[Oracle Eloqua](https://enrich.chat/companies-using/eloqua/)[Yahoo Ad Manager Plus](https://enrich.chat/companies-using/yahoo-ad-manager-plus/)[Adobe Experience Manager (CQ)](https://enrich.chat/companies-using/adobe-cq/)[Statuspage](https://enrich.chat/companies-using/statuspage-io/) ## How do you reach the people who run Genesys Cloud CX? The tool tells you what a company already runs; the people to talk to are usually customer support and customer experience leaders. Pick an account from the table, then ask your AI agent for them. ```text Use www.enrich.chat to find the customer support and customer experience leaders at [company], with titles and verified work emails ``` Check any other company with the free [tech stack lookup](https://enrich.chat/tools/tech-stack-lookup/), or find a company's [email format](https://enrich.chat/tools/email-format-finder/). ## Frequently asked questions ### What companies use Genesys Cloud CX? Organizations where Genesys Cloud CX was detected include BMW Group, Advocate Health Care, Coles Group, TE Connectivity and AVON. The page lists a selection of larger ones with links to their profiles. ### Which industries use Genesys Cloud CX most? Genesys Cloud CX shows up most often in insurance, financial services and banking. ### How is Genesys Cloud CX usage detected? From public signals: code and tags on a company's website, the HTTP headers its servers send, and DNS records. A detected tool shows it was seen, not what the company pays for it. ### Who should I contact at a company that uses Genesys Cloud CX? Usually customer support and customer experience leaders. Ask your AI agent to use www.enrich.chat to find people in those roles at the account, with verified work emails. ## Try this prompt Find the people who run Genesys Cloud CX ```text Use www.enrich.chat to find the customer support and customer experience leaders at [company], with titles and verified work emails ``` ## Related - [Companies using a technology](https://enrich.chat/companies-using/) - [Companies using Zendesk](https://enrich.chat/companies-using/zendesk/) - [Companies using Salesforce Live Agent](https://enrich.chat/companies-using/salesforce-live-agent/) - [Companies using Qualtrics](https://enrich.chat/companies-using/qualtrics/) - [Companies using Intercom](https://enrich.chat/companies-using/intercom/) - [Companies using Salesforce Service Cloud](https://enrich.chat/companies-using/salesforce-service-cloud/) - [Companies using Freshdesk](https://enrich.chat/companies-using/freshdesk/) - [Companies using LiveChat](https://enrich.chat/companies-using/livechat/) - [Companies using LivePerson Monitor](https://enrich.chat/companies-using/liveperson-monitor/) - [Tech stack lookup](https://enrich.chat/tools/tech-stack-lookup/)