> Enrich.chat gives AI agents verified work emails and mobiles. To use it from an agent, read https://enrich.chat/agents.md . This is the Markdown version of https://enrich.chat/companies-using/genesys/ # Companies using Genesys Genesys is a customer experience and contact center software company offering voice, digital and workforce engagement tools. Here are the organizations where it was detected, where it is most common and how to reach the people who run it. By Enrich.chat Editorial. Updated October 21, 2026. **Short answer:** Organizations that use Genesys include Walgreens, Bank of America, Novartis, Coles Group and Groupe BPCE. Genesys is in the customer support and chat category; below are the industries where it is most common, how adoption changes with size and the tools found alongside it. ## What is Genesys? Genesys is a customer experience and contact center software company offering voice, digital and workforce engagement tools. It sits in the customer support and chat category and is usually owned by customer support and customer experience leaders. ## Which companies use Genesys? Organizations where Genesys was detected include Walgreens, Bank of America, Novartis, Coles Group and Groupe BPCE. The table lists a selection of larger ones in alphabetical order; names link to company profiles. | Company | Industry | Size | | --- | --- | --- | | [AVON](https://enrich.chat/company/avon/) | Health, wellness and fitness | 50,000 to 100,000 | | [Banco Davivienda](https://enrich.chat/company/banco-davivienda/) | Financial services | 10,000 to 25,000 | | [Bank of America](https://enrich.chat/company/bank-of-america/) | Banking | 100,000+ | | Bank of America | Financial services | 10,000 to 25,000 | | [BNP Paribas Personal Finance](https://enrich.chat/company/bnp-paribas-personal-finance/) | Banking | 10,000 to 25,000 | | [Charles Schwab](https://enrich.chat/company/charles-schwab/) | Financial services | 25,000 to 50,000 | | [Coles Group](https://enrich.chat/company/coles-group/) | Retail | 100,000+ | | [COPEC](https://enrich.chat/company/copec/) | Oil and energy | 25,000 to 50,000 | | [Equifax](https://enrich.chat/company/equifax/) | Financial services | 10,000 to 25,000 | | [Ethiopian Airlines](https://enrich.chat/company/ethiopian-airlines/) | Airlines and aviation | 10,000 to 25,000 | | [Groupe BPCE](https://enrich.chat/company/groupe-bpce/) | Banking | 100,000+ | | [Grupo Financiero Banorte](https://enrich.chat/company/grupo-financiero-banorte/) | Banking | 25,000 to 50,000 | | [Hydro Québec](https://enrich.chat/company/hydro-qu-bec/) | Renewables and environment | 25,000 to 50,000 | | [Hyundai Motor America](https://enrich.chat/company/hyundai-motor-america/) | Automotive | 10,000 to 25,000 | | [Indiana House Democratic Caucus](https://enrich.chat/company/indiana-house-democratic-caucus/) | Government administration | 25,000 to 50,000 | | [Mastercard](https://enrich.chat/company/mastercard/) | Information technology and services | 25,000 to 50,000 | | [Nationwide Financial](https://enrich.chat/company/nationwide-financial/) | Financial services | 25,000 to 50,000 | | [Nationwide Mutual Insurance](https://enrich.chat/company/nationwide-mutual-insurance/) | Insurance | 25,000 to 50,000 | | [Novartis](https://enrich.chat/company/novartis/) | Pharmaceuticals | 100,000+ | | [Optum](https://enrich.chat/company/optum/) | Hospitals and health care | 50,000 to 100,000 | | [Owens Corning](https://enrich.chat/company/owens-corning/) | Building materials | 25,000 to 50,000 | | [Principal Financial Group](https://enrich.chat/company/principal-financial-group/) | Financial services | 10,000 to 25,000 | | [Qantas Airways](https://enrich.chat/company/qantas-airways/) | Airlines and aviation | 10,000 to 25,000 | | [R1 Rcm](https://enrich.chat/company/r1-rcm/) | Hospitals and health care | 25,000 to 50,000 | | [Rabobank](https://enrich.chat/company/rabobank/) | Banking | 50,000 to 100,000 | | [Saudi Airlines](https://enrich.chat/company/saudi-airlines/) | Airlines and aviation | 10,000 to 25,000 | | [Swisscom](https://enrich.chat/company/swisscom/) | Information technology and services | 10,000 to 25,000 | | [True](https://enrich.chat/company/true/) | Telecommunications | 10,000 to 25,000 | | [Walgreens](https://enrich.chat/company/walgreens/) | Health, wellness and fitness | 100,000+ | | [Whirlpool](https://enrich.chat/company/whirlpool/) | Mechanical or industrial engineering | 50,000 to 100,000 | ## Which industries use Genesys most? The bars show, for each industry, the share of listed organizations where Genesys was detected. **Figure: Where Genesys shows up most often.** Bars for the share of organizations in each of 4 industries where Genesys was detected, from Banking at 3% down to Information technology and services at 1%. *Share of listed organizations in each industry where Genesys was detected.* ## Do larger companies use Genesys more? For each size range, the column shows the share of listed organizations where Genesys was detected. **Figure: Genesys by company size.** Six columns, one per size range from 2,000 to over 100,000 employees, showing the share of organizations where Genesys was detected: 2-5K 1%, 5-10K 1%, 10-25K 1%, 25-50K 1%, 50-100K 1%, 100K+ 2%. *Share of listed organizations in each size range where Genesys was detected.* ## What tools go with Genesys? Among the organizations that use Genesys, these tools stand out: each is detected more often alongside Genesys than across all the organizations listed. The tick on each bar marks that wider average. **Figure: Tools that stand out among Genesys users.** Bars for the share of Genesys users that also use each tool, with a tick for the share across all listed organizations: Genesys Cloud CX 46% against 1%, Adobe Marketing Cloud 33% against 10%, Ruxit (Dynatrace) 20% against 6%, Tealium 14% against 4%, Adobe Experience Manager (CQ) 13% against 4%, Gusto 12% against 4%, AppDynamics 11% against 2%, Netlify 11% against 2%. *Share of organizations using Genesys where each tool was also detected. The tick marks the share across all listed organizations.* [Genesys Cloud CX](https://enrich.chat/companies-using/genesys-cloud-cx-platform/)[Adobe Marketing Cloud](https://enrich.chat/companies-using/adobe-marketing-cloud/)[Ruxit (Dynatrace)](https://enrich.chat/companies-using/ruxit/)[Tealium](https://enrich.chat/companies-using/tealium/)[Adobe Experience Manager (CQ)](https://enrich.chat/companies-using/adobe-cq/)[Gusto](https://enrich.chat/companies-using/gusto/)[AppDynamics](https://enrich.chat/companies-using/appdynamics/)[Netlify](https://enrich.chat/companies-using/netlify/) ## How do you reach the people who run Genesys? The tool tells you what a company already runs; the people to talk to are usually customer support and customer experience leaders. Pick an account from the table, then ask your AI agent for them. ```text Use www.enrich.chat to find the customer support and customer experience leaders at [company], with titles and verified work emails ``` Check any other company with the free [tech stack lookup](https://enrich.chat/tools/tech-stack-lookup/), or find a company's [email format](https://enrich.chat/tools/email-format-finder/). ## Frequently asked questions ### What companies use Genesys? Organizations where Genesys was detected include Walgreens, Bank of America, Novartis, Coles Group and Groupe BPCE. The page lists a selection of larger ones with links to their profiles. ### Which industries use Genesys most? Genesys shows up most often in banking, insurance and financial services. ### How is Genesys usage detected? From public signals: code and tags on a company's website, the HTTP headers its servers send, and DNS records. A detected tool shows it was seen, not what the company pays for it. ### Who should I contact at a company that uses Genesys? Usually customer support and customer experience leaders. Ask your AI agent to use www.enrich.chat to find people in those roles at the account, with verified work emails. ## Try this prompt Find the people who run Genesys ```text Use www.enrich.chat to find the customer support and customer experience leaders at [company], with titles and verified work emails ``` ## Related - [Companies using a technology](https://enrich.chat/companies-using/) - [Companies using Zendesk](https://enrich.chat/companies-using/zendesk/) - [Companies using Salesforce Live Agent](https://enrich.chat/companies-using/salesforce-live-agent/) - [Companies using Qualtrics](https://enrich.chat/companies-using/qualtrics/) - [Companies using Intercom](https://enrich.chat/companies-using/intercom/) - [Companies using Salesforce Service Cloud](https://enrich.chat/companies-using/salesforce-service-cloud/) - [Companies using Freshdesk](https://enrich.chat/companies-using/freshdesk/) - [Companies using LiveChat](https://enrich.chat/companies-using/livechat/) - [Companies using LivePerson Monitor](https://enrich.chat/companies-using/liveperson-monitor/) - [Tech stack lookup](https://enrich.chat/tools/tech-stack-lookup/)