> Enrich.chat gives AI agents verified work emails and mobiles. To use it from an agent, read https://enrich.chat/agents.md . This is the Markdown version of https://enrich.chat/companies-using/helpscout/ # Companies using Help Scout Help Scout is a customer support platform with a shared inbox, knowledge base and live chat. Here are the organizations where it was detected, where it is most common and how to reach the people who run it. By Enrich.chat Editorial. Updated October 21, 2026. **Short answer:** Organizations that use Help Scout include NYC Media, Nordstrom, Compass, Programmed and Open Text. Help Scout is in the customer support and chat category; below are the industries where it is most common, how adoption changes with size and the tools found alongside it. ## What is Help Scout? Help Scout is a customer support platform with a shared inbox, knowledge base and live chat. It sits in the customer support and chat category and is usually owned by customer support and customer experience leaders. ## Which companies use Help Scout? Organizations where Help Scout was detected include NYC Media, Nordstrom, Compass, Programmed and Open Text. The table lists a selection of larger ones in alphabetical order; names link to company profiles. | Company | Industry | Size | | --- | --- | --- | | [Alliant Insurance Services](https://enrich.chat/company/alliant-insurance-services/) | Insurance | 10,000 to 25,000 | | [Atlassian](https://enrich.chat/company/atlassian/) | Information technology and services | 10,000 to 25,000 | | C.R. England | Transportation, trucking and railroad | 5,000 to 10,000 | | Cabsat | Media production | 5,000 to 10,000 | | [Compass](https://enrich.chat/company/compass/) | Real estate | 25,000 to 50,000 | | Costar | Real estate | 5,000 to 10,000 | | CVent | Information technology and services | 5,000 to 10,000 | | [Devoteam](https://enrich.chat/company/devoteam/) | Management consulting | 10,000 to 25,000 | | [Nordstrom](https://enrich.chat/company/nordstrom/) | Retail | 50,000 to 100,000 | | [Northeastern University](https://enrich.chat/company/northeastern-university/) | Higher education | 10,000 to 25,000 | | [NYC Media](https://enrich.chat/company/nyc-media/) | Primary and secondary education | 50,000 to 100,000 | | Odoo | Information technology and services | 5,000 to 10,000 | | One Medical | Hospitals and health care | 2,000 to 5,000 | | [Open Text](https://enrich.chat/company/open-text/) | Information technology and services | 10,000 to 25,000 | | [Programmed](https://enrich.chat/company/programmed/) | Facilities services | 25,000 to 50,000 | | Save A Lot | Food and beverages | 5,000 to 10,000 | | Shopify Developer | Information technology and services | 5,000 to 10,000 | | Sprinklr | Information technology and services | 2,000 to 5,000 | | Superprof | Individual and family services | 5,000 to 10,000 | | [Travel + Leisure](https://enrich.chat/company/travel-leisure/) | Hospitality | 10,000 to 25,000 | | Trinet | Human resources | 2,000 to 5,000 | | Universite de Lorraine | Higher education | 5,000 to 10,000 | | [University of Arizona](https://enrich.chat/company/university-of-arizona/) | Higher education | 10,000 to 25,000 | | University of Lille 1 Sciences and Technology | Higher education | 5,000 to 10,000 | | [University of Ottawa](https://enrich.chat/company/university-of-ottawa/) | Higher education | 10,000 to 25,000 | | University of Paris I: Panthéon-Sorbonne | Higher education | 5,000 to 10,000 | | Université de Bordeaux | Government administration | 5,000 to 10,000 | | [Université de Montréal](https://enrich.chat/company/universit-de-montr-al/) | Higher education | 10,000 to 25,000 | | Yandex | Information technology and services | 5,000 to 10,000 | | [Zomato](https://enrich.chat/company/zomato/) | Information technology and services | 10,000 to 25,000 | ## Do larger companies use Help Scout more? For each size range, the column shows the share of listed organizations where Help Scout was detected. **Figure: Help Scout by company size.** Six columns, one per size range from 2,000 to over 100,000 employees, showing the share of organizations where Help Scout was detected: 2-5K 1%, 5-10K 0%, 10-25K 0%, 25-50K 0%, 50-100K 0%, 100K+ 0%. *Share of listed organizations in each size range where Help Scout was detected.* ## What tools go with Help Scout? Among the organizations that use Help Scout, these tools stand out: each is detected more often alongside Help Scout than across all the organizations listed. The tick on each bar marks that wider average. **Figure: Tools that stand out among Help Scout users.** Bars for the share of Help Scout users that also use each tool, with a tick for the share across all listed organizations: DocuSign 17% against 1%, Lever 14% against 1%, MemberClicks 14% against 1%, BigCommerce 12% against 1%, Intershop 12% against 0%, Magento 11% against 1%, SilkRoad 11% against 0%, Userlike 11% against 1%. *Share of organizations using Help Scout where each tool was also detected. The tick marks the share across all listed organizations.* [DocuSign](https://enrich.chat/companies-using/docusign/)[Lever](https://enrich.chat/companies-using/lever/)[MemberClicks](https://enrich.chat/companies-using/memberclicks/)[BigCommerce](https://enrich.chat/companies-using/bigcommerce/)[Intershop](https://enrich.chat/companies-using/intershop/)[Magento](https://enrich.chat/companies-using/magento/)[SilkRoad](https://enrich.chat/companies-using/silkroad/)[Userlike](https://enrich.chat/companies-using/userlike/) ## How do you reach the people who run Help Scout? The tool tells you what a company already runs; the people to talk to are usually customer support and customer experience leaders. Pick an account from the table, then ask your AI agent for them. ```text Use www.enrich.chat to find the customer support and customer experience leaders at [company], with titles and verified work emails ``` Check any other company with the free [tech stack lookup](https://enrich.chat/tools/tech-stack-lookup/), or find a company's [email format](https://enrich.chat/tools/email-format-finder/). ## Frequently asked questions ### What companies use Help Scout? Organizations where Help Scout was detected include NYC Media, Nordstrom, Compass, Programmed and Open Text. The page lists a selection of larger ones with links to their profiles. ### Which industries use Help Scout most? Help Scout is used across a range of industries. ### How is Help Scout usage detected? From public signals: code and tags on a company's website, the HTTP headers its servers send, and DNS records. A detected tool shows it was seen, not what the company pays for it. ### Who should I contact at a company that uses Help Scout? Usually customer support and customer experience leaders. Ask your AI agent to use www.enrich.chat to find people in those roles at the account, with verified work emails. ## Try this prompt Find the people who run Help Scout ```text Use www.enrich.chat to find the customer support and customer experience leaders at [company], with titles and verified work emails ``` ## Related - [Companies using a technology](https://enrich.chat/companies-using/) - [Companies using Zendesk](https://enrich.chat/companies-using/zendesk/) - [Companies using Salesforce Live Agent](https://enrich.chat/companies-using/salesforce-live-agent/) - [Companies using Qualtrics](https://enrich.chat/companies-using/qualtrics/) - [Companies using Intercom](https://enrich.chat/companies-using/intercom/) - [Companies using Salesforce Service Cloud](https://enrich.chat/companies-using/salesforce-service-cloud/) - [Companies using Freshdesk](https://enrich.chat/companies-using/freshdesk/) - [Companies using LiveChat](https://enrich.chat/companies-using/livechat/) - [Companies using LivePerson Monitor](https://enrich.chat/companies-using/liveperson-monitor/) - [Tech stack lookup](https://enrich.chat/tools/tech-stack-lookup/)