> Enrich.chat gives AI agents verified work emails and mobiles. To use it from an agent, read https://enrich.chat/agents.md . This is the Markdown version of https://enrich.chat/companies-using/salesforce-live-agent/ # Companies using Salesforce Live Agent Salesforce Live Agent is a live chat tool inside Service Cloud that lets support teams chat with website visitors. Here are the organizations where it was detected, where it is most common and how to reach the people who run it. By Enrich.chat Editorial. Updated October 21, 2026. **Short answer:** Organizations that use Salesforce Live Agent include FedEx, Home Depot, Starbucks, Walgreens and Siemens. Salesforce Live Agent is in the customer support and chat category; below are the industries where it is most common, how adoption changes with size and the tools found alongside it. ## What is Salesforce Live Agent? Salesforce Live Agent is a live chat tool inside Service Cloud that lets support teams chat with website visitors. It sits in the customer support and chat category and is usually owned by customer support and customer experience leaders. ## Which companies use Salesforce Live Agent? Organizations where Salesforce Live Agent was detected include FedEx, Home Depot, Starbucks, Walgreens and Siemens. The table lists a selection of larger ones in alphabetical order; names link to company profiles. | Company | Industry | Size | | --- | --- | --- | | [AB InBev](https://enrich.chat/company/ab-inbev/) | Mechanical or industrial engineering | 100,000+ | | [Aldi Süd](https://enrich.chat/company/aldi-s-d/) | Retail | 100,000+ | | [Anheuser-Busch](https://enrich.chat/company/anheuser-busch/) | Food and beverages | 100,000+ | | [Ansell](https://enrich.chat/company/ansell/) | Mechanical or industrial engineering | 100,000+ | | [Ascension](https://enrich.chat/company/ascension/) | Hospitals and health care | 100,000+ | | [Cargill](https://enrich.chat/company/cargill/) | Food production | 100,000+ | | [Cma Cgm](https://enrich.chat/company/cma-cgm/) | Logistics and supply chain | 100,000+ | | [EDF](https://enrich.chat/company/edf/) | Environmental services | 100,000+ | | [FedEx](https://enrich.chat/company/fedex/) | Package and freight delivery | 100,000+ | | [General Electric](https://enrich.chat/company/general-electric/) | Machinery | 100,000+ | | [Halifax](https://enrich.chat/company/halifax/) | Banking | 100,000+ | | [Home Depot](https://enrich.chat/company/home-depot/) | Retail | 100,000+ | | [Intel](https://enrich.chat/company/intel/) | Semiconductors | 100,000+ | | [Kaiser Permanente](https://enrich.chat/company/kaiser-permanente/) | Hospitals and health care | 100,000+ | | [Kotak Securities](https://enrich.chat/company/kotak-securities/) | Capital markets | 100,000+ | | [Lidl in Germany](https://enrich.chat/company/lidl-in-germany/) | Retail | 100,000+ | | [LVMH](https://enrich.chat/company/lvmh/) | Luxury goods and jewelry | 100,000+ | | [Mars](https://enrich.chat/company/mars/) | Mechanical or industrial engineering | 100,000+ | | [Nestlé](https://enrich.chat/company/nestl/) | Food and beverages | 100,000+ | | [Peugeot](https://enrich.chat/company/peugeot/) | Automotive | 100,000+ | | [Samsung Electronics](https://enrich.chat/company/samsung-electronics/) | Electrical and electronic manufacturing | 100,000+ | | [Shell](https://enrich.chat/company/shell/) | Oil and energy | 100,000+ | | [Siemens](https://enrich.chat/company/siemens/) | Machinery | 100,000+ | | [Starbucks](https://enrich.chat/company/starbucks/) | Retail | 100,000+ | | [Stellantis](https://enrich.chat/company/stellantis/) | Automotive | 100,000+ | | [The Boeing](https://enrich.chat/company/the-boeing/) | Aviation and aerospace | 100,000+ | | [University of California](https://enrich.chat/company/university-of-california/) | Higher education | 100,000+ | | [Veolia France](https://enrich.chat/company/veolia-france/) | Environmental services | 100,000+ | | [Walgreens](https://enrich.chat/company/walgreens/) | Health, wellness and fitness | 100,000+ | | [Woolworths Supermarkets](https://enrich.chat/company/woolworths-supermarkets/) | Retail | 100,000+ | ## Which industries use Salesforce Live Agent most? The bars show, for each industry, the share of listed organizations where Salesforce Live Agent was detected. **Figure: Where Salesforce Live Agent shows up most often.** Bars for the share of organizations in each of 8 industries where Salesforce Live Agent was detected, from Computer and network security at 38% down to Semiconductors at 12%. *Share of listed organizations in each industry where Salesforce Live Agent was detected.* ## Do larger companies use Salesforce Live Agent more? For each size range, the column shows the share of listed organizations where Salesforce Live Agent was detected. **Figure: Salesforce Live Agent by company size.** Six columns, one per size range from 2,000 to over 100,000 employees, showing the share of organizations where Salesforce Live Agent was detected: 2-5K 6%, 5-10K 8%, 10-25K 10%, 25-50K 11%, 50-100K 15%, 100K+ 17%. *Share of listed organizations in each size range where Salesforce Live Agent was detected.* ## What tools go with Salesforce Live Agent? Among the organizations that use Salesforce Live Agent, these tools stand out: each is detected more often alongside Salesforce Live Agent than across all the organizations listed. The tick on each bar marks that wider average. **Figure: Tools that stand out among Salesforce Live Agent users.** Bars for the share of Salesforce Live Agent users that also use each tool, with a tick for the share across all listed organizations: Stripe 50% against 13%, Salesforce Service Cloud 29% against 3%, Open AdStream (AppNexus) 26% against 6%, LiveRamp 17% against 5%, ExactTarget (Salesforce Marketing Cloud) 17% against 5%, Amazon Associates 13% against 4%, Statuspage 12% against 3%, Adobe Experience Manager (CQ) 12% against 4%. *Share of organizations using Salesforce Live Agent where each tool was also detected. The tick marks the share across all listed organizations.* [Stripe](https://enrich.chat/companies-using/stripe/)[Salesforce Service Cloud](https://enrich.chat/companies-using/salesforce-service-cloud/)[Open AdStream (AppNexus)](https://enrich.chat/companies-using/open-adstream/)[LiveRamp](https://enrich.chat/companies-using/liveramp/)[ExactTarget (Salesforce Marketing Cloud)](https://enrich.chat/companies-using/exacttarget/)[Amazon Associates](https://enrich.chat/companies-using/amazon-associates/)[Statuspage](https://enrich.chat/companies-using/statuspage-io/)[Adobe Experience Manager (CQ)](https://enrich.chat/companies-using/adobe-cq/) ## Salesforce Live Agent by industry Open an industry to see the organizations in it that use Salesforce Live Agent. [Information technology and services](https://enrich.chat/companies-using/salesforce-live-agent/information-technology-and-services/)[Higher education](https://enrich.chat/companies-using/salesforce-live-agent/higher-education/)[Retail](https://enrich.chat/companies-using/salesforce-live-agent/retail/)[Financial services](https://enrich.chat/companies-using/salesforce-live-agent/financial-services/)[Government administration](https://enrich.chat/companies-using/salesforce-live-agent/government-administration/) ## How do you reach the people who run Salesforce Live Agent? The tool tells you what a company already runs; the people to talk to are usually customer support and customer experience leaders. Pick an account from the table, then ask your AI agent for them. ```text Use www.enrich.chat to find the customer support and customer experience leaders at [company], with titles and verified work emails ``` Check any other company with the free [tech stack lookup](https://enrich.chat/tools/tech-stack-lookup/), or find a company's [email format](https://enrich.chat/tools/email-format-finder/). ## Frequently asked questions ### What companies use Salesforce Live Agent? Organizations where Salesforce Live Agent was detected include FedEx, Home Depot, Starbucks, Walgreens and Siemens. The page lists a selection of larger ones with links to their profiles. ### Which industries use Salesforce Live Agent most? Salesforce Live Agent shows up most often in computer and network security, luxury goods and jewelry and electrical and electronic manufacturing. ### How is Salesforce Live Agent usage detected? From public signals: code and tags on a company's website, the HTTP headers its servers send, and DNS records. A detected tool shows it was seen, not what the company pays for it. ### Who should I contact at a company that uses Salesforce Live Agent? Usually customer support and customer experience leaders. Ask your AI agent to use www.enrich.chat to find people in those roles at the account, with verified work emails. ## Try this prompt Find the people who run Salesforce Live Agent ```text Use www.enrich.chat to find the customer support and customer experience leaders at [company], with titles and verified work emails ``` ## Related - [Companies using a technology](https://enrich.chat/companies-using/) - [Companies using Zendesk](https://enrich.chat/companies-using/zendesk/) - [Companies using Qualtrics](https://enrich.chat/companies-using/qualtrics/) - [Companies using Intercom](https://enrich.chat/companies-using/intercom/) - [Companies using Salesforce Service Cloud](https://enrich.chat/companies-using/salesforce-service-cloud/) - [Companies using Freshdesk](https://enrich.chat/companies-using/freshdesk/) - [Companies using LiveChat](https://enrich.chat/companies-using/livechat/) - [Companies using LivePerson Monitor](https://enrich.chat/companies-using/liveperson-monitor/) - [Companies using Drift](https://enrich.chat/companies-using/drift/) - [Tech stack lookup](https://enrich.chat/tools/tech-stack-lookup/)