> Enrich.chat gives AI agents verified work emails and mobiles. To use it from an agent, read https://enrich.chat/agents.md . This is the Markdown version of https://enrich.chat/companies-using/salesforce-live-agent/government-administration/ # Government agencies using Salesforce Live Agent Salesforce Live Agent detected at 6% of the government agencies listed here. Who they are, what else they run and how to reach the people behind it. By Enrich.chat Editorial. Updated October 21, 2026. **Short answer:** Salesforce Live Agent was detected at 6% of the government agencies listed on this site, including U.S. Department of Transportation, U.S. Department of Commerce, Commonwealth of Massachusetts, BC Public Service and USCIS. Below are who they are, the other tools they run and how big they are. ## Which government agencies use Salesforce Live Agent? Salesforce Live Agent was detected at 6% of the government agencies listed on this site. They include U.S. Department of Transportation, U.S. Department of Commerce, Commonwealth of Massachusetts, BC Public Service and USCIS. The table lists a selection of larger ones in alphabetical order; names link to company profiles. | Company | Size | Tools detected | | --- | --- | --- | | Agenzia delle Entrate | 5,000 to 10,000 | 11 | | [ALLEN](https://enrich.chat/company/allen/) | 10,000 to 25,000 | 42 | | [BC Public Service](https://enrich.chat/company/bc-public-service/) | 25,000 to 50,000 | 37 | | [Bright Horizons](https://enrich.chat/company/bright-horizons/) | 10,000 to 25,000 | 66 | | City of Chicago | 5,000 to 10,000 | 39 | | City of Phoenix | 5,000 to 10,000 | 43 | | [City of Toronto](https://enrich.chat/company/city-of-toronto/) | 10,000 to 25,000 | 31 | | City of Virginia Beach | 5,000 to 10,000 | 11 | | [Commonwealth of Massachusetts](https://enrich.chat/company/commonwealth-of-massachusetts/) | 25,000 to 50,000 | 70 | | [Comunidad de Madrid](https://enrich.chat/company/comunidad-de-madrid/) | 10,000 to 25,000 | 56 | | [FEMA](https://enrich.chat/company/fema/) | 10,000 to 25,000 | 34 | | [Florida Department of Children and Families](https://enrich.chat/company/florida-department-of-children-and-families/) | 10,000 to 25,000 | 26 | | INPS_official | 5,000 to 10,000 | 10 | | Manchester City Council | 5,000 to 10,000 | 15 | | [Miami-Dade County](https://enrich.chat/company/miami-dade-county/) | 10,000 to 25,000 | 48 | | [Nav](https://enrich.chat/company/nav/) | 10,000 to 25,000 | 19 | | Region of Peel | 5,000 to 10,000 | 24 | | State of Connecticut | 5,000 to 10,000 | 58 | | State of Hawaiʻi | 5,000 to 10,000 | 57 | | State of Illinois | 10,000 to 25,000 | 79 | | State of Maine | 5,000 to 10,000 | 35 | | Texas Health and Human Services | 10,000 to 25,000 | 110 | | The City of San Diego | 5,000 to 10,000 | 45 | | The College Board | 5,000 to 10,000 | 47 | | [U.S. Department of Commerce](https://enrich.chat/company/u-s-department-of-commerce/) | 25,000 to 50,000 | 35 | | [U.S. Department of Transportation](https://enrich.chat/company/u-s-department-of-transportation/) | 50,000 to 100,000 | 44 | | Universidad Europea | 5,000 to 10,000 | 84 | | [USCIS](https://enrich.chat/company/uscis/) | 25,000 to 50,000 | 27 | | [USDA](https://enrich.chat/company/usda/) | 10,000 to 25,000 | 55 | | Washington Employment Security Department | 5,000 to 10,000 | 114 | ## What else do government agencies that use Salesforce Live Agent run? These tools stand out among them: each is detected more often here than across all the organizations listed. The tick on each bar marks that wider average. **Figure: Tools found with Salesforce Live Agent at government agencies.** Bars for the share of government agencies using Salesforce Live Agent where each other tool was also detected: Constant Contact 27%, Mailchimp 27%, Salesforce Service Cloud 27%, Webex 25%, GoToWebinar 20%, Tableau 18%, Liferay 14%, Visual Basic .NET 14%. *Share of government agencies using Salesforce Live Agent where each other tool was also detected. The tick marks the share across all listed organizations.* ## How big are government agencies that use Salesforce Live Agent? The columns show how these government agencies spread across six size ranges. **Figure: Size of government agencies using Salesforce Live Agent.** Six columns for the share of government agencies using Salesforce Live Agent in each size range from 2,000 to over 100,000 employees: 2-5K 32%, 5-10K 32%, 10-25K 25%, 25-50K 9%, 50-100K 2%, 100K+ 0%. *Share of government agencies using Salesforce Live Agent in each size range.* ## More from Government administration and Salesforce Live Agent Other tools in government administration: [Google Tag Manager](https://enrich.chat/companies-using/google-tag-manager/government-administration/)[Google Analytics](https://enrich.chat/companies-using/google-analytics/government-administration/)[Microsoft Outlook](https://enrich.chat/companies-using/microsoft-outlook/government-administration/)[Microsoft 365](https://enrich.chat/companies-using/microsoft-365/government-administration/)[YouTube](https://enrich.chat/companies-using/youtube/government-administration/)[Vimeo](https://enrich.chat/companies-using/vimeo/government-administration/)[WordPress (self-hosted)](https://enrich.chat/companies-using/wordpress-org/government-administration/)[Facebook Widget](https://enrich.chat/companies-using/facebook-widget/government-administration/)[Facebook Login](https://enrich.chat/companies-using/facebook-login/government-administration/)[Adobe Media Optimizer](https://enrich.chat/companies-using/adobe-media-optimizer/government-administration/) Other industries that use Salesforce Live Agent: [Information technology and services](https://enrich.chat/companies-using/salesforce-live-agent/information-technology-and-services/)[Higher education](https://enrich.chat/companies-using/salesforce-live-agent/higher-education/)[Retail](https://enrich.chat/companies-using/salesforce-live-agent/retail/)[Financial services](https://enrich.chat/companies-using/salesforce-live-agent/financial-services/) ## How do you reach the people who run Salesforce Live Agent at government agencies? Salesforce Live Agent is usually owned by customer support and customer experience leaders. Pick an organization from the table, then ask your AI agent for them. ```text Use www.enrich.chat to find agency CIOs, program directors and procurement officers at [company], with titles and verified work emails ``` ## Frequently asked questions ### Which government agencies use Salesforce Live Agent? Salesforce Live Agent was detected at 6% of the government agencies listed here, including U.S. Department of Transportation, U.S. Department of Commerce, Commonwealth of Massachusetts, BC Public Service and USCIS. ### What else do government agencies that use Salesforce Live Agent run? They most often also run Constant Contact, Mailchimp, Salesforce Service Cloud and Webex. ### How is Salesforce Live Agent detected? From public signals: code and tags on a company's website, HTTP headers and DNS records. A detected tool shows it was seen, not what the company pays for it. ### Who should I contact? Usually customer support and customer experience leaders for the tool, and agency CIOs, program directors and procurement officers for the buying decision. Ask your AI agent to use www.enrich.chat to find them with verified work emails. ## Try this prompt Find the people who run Salesforce Live Agent ```text Use www.enrich.chat to find agency CIOs, program directors and procurement officers at [company], with titles and verified work emails ``` ## Related - [Companies using a technology](https://enrich.chat/companies-using/) - [Government agencies using Google Tag Manager](https://enrich.chat/companies-using/google-tag-manager/government-administration/) - [Government agencies using Google Analytics](https://enrich.chat/companies-using/google-analytics/government-administration/) - [Government agencies using Microsoft Outlook](https://enrich.chat/companies-using/microsoft-outlook/government-administration/) - [Government agencies using Microsoft 365](https://enrich.chat/companies-using/microsoft-365/government-administration/) - [Software and technology services companies using Salesforce Live Agent](https://enrich.chat/companies-using/salesforce-live-agent/information-technology-and-services/) - [Colleges and universities using Salesforce Live Agent](https://enrich.chat/companies-using/salesforce-live-agent/higher-education/) - [Retailers using Salesforce Live Agent](https://enrich.chat/companies-using/salesforce-live-agent/retail/) - [Financial services firms using Salesforce Live Agent](https://enrich.chat/companies-using/salesforce-live-agent/financial-services/) - [Tech stack lookup](https://enrich.chat/tools/tech-stack-lookup/)