> Enrich.chat gives AI agents verified work emails and mobiles. To use it from an agent, read https://enrich.chat/agents.md . This is the Markdown version of https://enrich.chat/companies-using/salesforce-service-cloud/ # Companies using Salesforce Service Cloud Salesforce Service Cloud is a customer service platform for case management, knowledge bases and support channels. Here are the organizations where it was detected, where it is most common and how to reach the people who run it. By Enrich.chat Editorial. Updated October 21, 2026. **Short answer:** Organizations that use Salesforce Service Cloud include Siemens, Stellantis, Lidl in Germany, Woolworths Group and Woolworths Supermarkets. Salesforce Service Cloud is in the customer support and chat category; below are the industries where it is most common, how adoption changes with size and the tools found alongside it. ## What is Salesforce Service Cloud? Salesforce Service Cloud is a customer service platform for case management, knowledge bases and support channels. It sits in the customer support and chat category and is usually owned by customer support and customer experience leaders. ## Which companies use Salesforce Service Cloud? Organizations where Salesforce Service Cloud was detected include Siemens, Stellantis, Lidl in Germany, Woolworths Group and Woolworths Supermarkets. The table lists a selection of larger ones in alphabetical order; names link to company profiles. | Company | Industry | Size | | --- | --- | --- | | [3M Company](https://enrich.chat/company/3m-company/) | Machinery | 50,000 to 100,000 | | [AB InBev](https://enrich.chat/company/ab-inbev/) | Mechanical or industrial engineering | 100,000+ | | [Aldi Süd](https://enrich.chat/company/aldi-s-d/) | Retail | 100,000+ | | [Alstom](https://enrich.chat/company/alstom/) | Transportation, trucking and railroad | 50,000 to 100,000 | | [American Express](https://enrich.chat/company/american-express/) | Financial services | 50,000 to 100,000 | | [Ansell](https://enrich.chat/company/ansell/) | Mechanical or industrial engineering | 100,000+ | | [BASF](https://enrich.chat/company/basf/) | Chemicals | 100,000+ | | [Cisco Systems](https://enrich.chat/company/cisco-systems/) | Information technology and services | 50,000 to 100,000 | | [Cma Cgm](https://enrich.chat/company/cma-cgm/) | Logistics and supply chain | 100,000+ | | [Coles Group](https://enrich.chat/company/coles-group/) | Retail | 100,000+ | | [Cummins](https://enrich.chat/company/cummins/) | Automotive | 50,000 to 100,000 | | [Fidelity](https://enrich.chat/company/fidelity/) | Financial services | 50,000 to 100,000 | | [General Electric](https://enrich.chat/company/general-electric/) | Machinery | 100,000+ | | [Heathrow](https://enrich.chat/company/heathrow/) | Airlines and aviation | 50,000 to 100,000 | | [Hilton Austin](https://enrich.chat/company/hilton-austin/) | Hospitality | 100,000+ | | [Honeywell International](https://enrich.chat/company/honeywell-international/) | Electrical and electronic manufacturing | 100,000+ | | [Lidl in Germany](https://enrich.chat/company/lidl-in-germany/) | Retail | 100,000+ | | [Mars](https://enrich.chat/company/mars/) | Mechanical or industrial engineering | 100,000+ | | [Murata](https://enrich.chat/company/murata/) | Electrical and electronic manufacturing | 50,000 to 100,000 | | [Nokia](https://enrich.chat/company/nokia/) | Telecommunications | 50,000 to 100,000 | | [NYC Media](https://enrich.chat/company/nyc-media/) | Primary and secondary education | 50,000 to 100,000 | | [Siemens](https://enrich.chat/company/siemens/) | Machinery | 100,000+ | | [Southwest Airlines](https://enrich.chat/company/southwest-airlines/) | Airlines and aviation | 50,000 to 100,000 | | [Stellantis](https://enrich.chat/company/stellantis/) | Automotive | 100,000+ | | [TotalEnergies](https://enrich.chat/company/totalenergies/) | Oil and energy | 100,000+ | | [Toyota North America](https://enrich.chat/company/toyota-north-america/) | Automotive | 100,000+ | | [Uber](https://enrich.chat/company/uber/) | Internet | 100,000+ | | [Walmart Canada](https://enrich.chat/company/walmart-canada/) | Retail | 50,000 to 100,000 | | [Woolworths Group](https://enrich.chat/company/woolworths-group/) | Retail | 100,000+ | | [Woolworths Supermarkets](https://enrich.chat/company/woolworths-supermarkets/) | Retail | 100,000+ | ## Which industries use Salesforce Service Cloud most? The bars show, for each industry, the share of listed organizations where Salesforce Service Cloud was detected. **Figure: Where Salesforce Service Cloud shows up most often.** Bars for the share of organizations in each of 8 industries where Salesforce Service Cloud was detected, from Information technology and services at 7% down to Retail at 3%. *Share of listed organizations in each industry where Salesforce Service Cloud was detected.* ## Do larger companies use Salesforce Service Cloud more? For each size range, the column shows the share of listed organizations where Salesforce Service Cloud was detected. **Figure: Salesforce Service Cloud by company size.** Six columns, one per size range from 2,000 to over 100,000 employees, showing the share of organizations where Salesforce Service Cloud was detected: 2-5K 2%, 5-10K 2%, 10-25K 3%, 25-50K 3%, 50-100K 5%, 100K+ 6%. *Share of listed organizations in each size range where Salesforce Service Cloud was detected.* ## What tools go with Salesforce Service Cloud? Among the organizations that use Salesforce Service Cloud, these tools stand out: each is detected more often alongside Salesforce Service Cloud than across all the organizations listed. The tick on each bar marks that wider average. **Figure: Tools that stand out among Salesforce Service Cloud users.** Bars for the share of Salesforce Service Cloud users that also use each tool, with a tick for the share across all listed organizations: Salesforce Live Agent 87% against 8%, Stripe 68% against 13%, Open AdStream (AppNexus) 41% against 6%, Statuspage 17% against 3%, ON24 15% against 4%, FullStory 14% against 4%, Demandbase 11% against 2%, Drift 10% against 1%. *Share of organizations using Salesforce Service Cloud where each tool was also detected. The tick marks the share across all listed organizations.* [Salesforce Live Agent](https://enrich.chat/companies-using/salesforce-live-agent/)[Stripe](https://enrich.chat/companies-using/stripe/)[Open AdStream (AppNexus)](https://enrich.chat/companies-using/open-adstream/)[Statuspage](https://enrich.chat/companies-using/statuspage-io/)[ON24](https://enrich.chat/companies-using/on24/)[FullStory](https://enrich.chat/companies-using/fullstory/)[Demandbase](https://enrich.chat/companies-using/demandbase/)[Drift](https://enrich.chat/companies-using/drift/) ## Salesforce Service Cloud by industry Open an industry to see the organizations in it that use Salesforce Service Cloud. [Information technology and services](https://enrich.chat/companies-using/salesforce-service-cloud/information-technology-and-services/) ## How do you reach the people who run Salesforce Service Cloud? The tool tells you what a company already runs; the people to talk to are usually customer support and customer experience leaders. Pick an account from the table, then ask your AI agent for them. ```text Use www.enrich.chat to find the customer support and customer experience leaders at [company], with titles and verified work emails ``` Check any other company with the free [tech stack lookup](https://enrich.chat/tools/tech-stack-lookup/), or find a company's [email format](https://enrich.chat/tools/email-format-finder/). ## Frequently asked questions ### What companies use Salesforce Service Cloud? Organizations where Salesforce Service Cloud was detected include Siemens, Stellantis, Lidl in Germany, Woolworths Group and Woolworths Supermarkets. The page lists a selection of larger ones with links to their profiles. ### Which industries use Salesforce Service Cloud most? Salesforce Service Cloud shows up most often in information technology and services, telecommunications and nonprofit organization management. ### How is Salesforce Service Cloud usage detected? From public signals: code and tags on a company's website, the HTTP headers its servers send, and DNS records. A detected tool shows it was seen, not what the company pays for it. ### Who should I contact at a company that uses Salesforce Service Cloud? Usually customer support and customer experience leaders. Ask your AI agent to use www.enrich.chat to find people in those roles at the account, with verified work emails. ## Try this prompt Find the people who run Salesforce Service Cloud ```text Use www.enrich.chat to find the customer support and customer experience leaders at [company], with titles and verified work emails ``` ## Related - [Companies using a technology](https://enrich.chat/companies-using/) - [Companies using Zendesk](https://enrich.chat/companies-using/zendesk/) - [Companies using Salesforce Live Agent](https://enrich.chat/companies-using/salesforce-live-agent/) - [Companies using Qualtrics](https://enrich.chat/companies-using/qualtrics/) - [Companies using Intercom](https://enrich.chat/companies-using/intercom/) - [Companies using Freshdesk](https://enrich.chat/companies-using/freshdesk/) - [Companies using LiveChat](https://enrich.chat/companies-using/livechat/) - [Companies using LivePerson Monitor](https://enrich.chat/companies-using/liveperson-monitor/) - [Companies using Drift](https://enrich.chat/companies-using/drift/) - [Tech stack lookup](https://enrich.chat/tools/tech-stack-lookup/)